Privacy Policy

At Crestiva, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our vacation rental cleaning services.

We are committed to protecting your personal data and respecting your privacy rights. By using our website and services, you agree to the practices described in this policy.

Last updated: November 20, 2025

Information We Collect

Information You Provide Directly

When you interact with our services, you may provide us with:

Contact information including name and email address through contact forms
Property details and cleaning requirements when requesting services
Communication preferences and service inquiries
Feedback, reviews, or correspondence with our team

Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type, device information, and operating system
IP address and approximate geographic location
Pages visited, time spent on pages, and navigation patterns
Referral sources and exit pages
Cookie data and similar tracking technologies

Analytics and Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings or our Cookie Policy page.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To respond to your inquiries, provide cleaning services, and manage our relationship with you

Communication

To send service updates, respond to questions, and provide customer support

Website Improvement

To analyze website usage, improve functionality, and enhance user experience

Marketing Communications

To send promotional materials and service updates where you have consented

Legal Compliance

To comply with legal obligations and protect our rights and property

How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with website hosting, analytics, email delivery, and other business operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share information with third parties

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal information:

Secure data transmission using encryption protocols
Restricted access to personal data on a need-to-know basis
Regular security assessments and updates to our systems
Data retention policies to minimize storage of personal information

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

Typical retention periods include retaining contact information for active service relationships and maintaining records for legal or accounting requirements as mandated by applicable regulations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

Request copies of your personal information

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Restrict Processing

Request limitation of data processing

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to certain data processing activities

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
Opt out of marketing communications by following unsubscribe links in emails

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly in accordance with applicable data protection laws.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.