Terms of Service

Welcome to Crestiva. These Terms of Service govern your use of our website and the vacation rental cleaning services we provide. By accessing our website or using our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

Last updated: November 18, 2025

1. Service Overview

Crestiva provides professional cleaning services specifically designed for vacation rental properties. Our services include turnover cleaning, deep refresh cleaning, and linen management for property managers and rental owners.

1.1 Service Scope

Our services are tailored to meet the unique needs of short-term rental properties. Specific service details are outlined in individual service agreements or proposals provided to clients.

1.2 Service Availability

Services are subject to availability and scheduling. We make reasonable efforts to accommodate your booking calendar but cannot guarantee service availability at all times.

1.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes that affect existing clients.

2. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when requesting services
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes
• Respect our intellectual property rights and those of others
• Not interfere with or disrupt our website or services

Prohibited Activities

You may not use our services for any illegal purpose, to transmit harmful content, to impersonate others, or to engage in any activity that could damage our reputation or services.

3. Service Agreements and Scheduling

3.1 Service Requests

Service requests submitted through our website or contact forms do not constitute a binding agreement until confirmed by Crestiva. We will provide confirmation and service details following your inquiry.

3.2 Scheduling and Cancellation

Scheduling policies, cancellation terms, and rescheduling procedures will be outlined in your service agreement. We strive to accommodate changes when possible but may require advance notice.

3.3 Access to Properties

Clients are responsible for providing appropriate access to properties for scheduled cleaning services. This includes keys, access codes, or other necessary arrangements.

3.4 Property Condition

Clients should inform us of any unusual conditions, hazards, or special requirements at their properties prior to service. We reserve the right to modify service scope based on property conditions.

4. Payment and Pricing

4.1 Pricing

Pricing for services is provided in service quotes or agreements. Prices listed on our website are estimates and may vary based on property size, condition, and specific requirements.

4.2 Payment Methods

Payment terms and accepted methods will be specified in your service agreement. We typically require payment upon completion of services or according to agreed-upon billing cycles.

4.3 Late Payments

Late payments may result in suspension of services and may incur additional fees as specified in your service agreement.

4.4 Price Changes

We reserve the right to modify our pricing with reasonable notice to existing clients. Price changes will not affect services already scheduled or under contract.

5. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Crestiva or its content suppliers and is protected by copyright and other intellectual property laws.

5.1 Website Content

You may view and print content from our website for personal, non-commercial use only. You may not reproduce, modify, or distribute our content without written permission.

5.2 Trademarks

Crestiva and our logo are trademarks. You may not use our trademarks without our prior written consent.

5.3 User Content

Any feedback, suggestions, or other communications you provide to us may be used by Crestiva without obligation to you.

6. Service Limitations and Availability

6.1 Service Coverage

Our services are available in specific geographic areas. Service availability may vary by location and season.

6.2 Maintenance and Downtime

We may need to suspend or limit access to our website for maintenance or updates. We will make reasonable efforts to minimize disruption.

6.3 Force Majeure

We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including natural disasters, severe weather, or other unforeseen events.

6.4 Service Quality

While we strive to provide consistent, high-quality service, variations may occur. We work to address any concerns promptly when brought to our attention.

7. Account Management

7.1 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

7.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or abusive behavior.

7.3 Client Obligations

Clients are expected to provide accurate information, communicate clearly about service needs, and maintain professional conduct in all interactions with our team.

8. Limitation of Liability

To the fullest extent permitted by law, Crestiva and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or website.

Our total liability for any claims related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Crestiva from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, your violation of these terms, or your violation of any rights of another party.

10. Dispute Resolution

10.1 Informal Resolution

If you have a concern or dispute with our services, please contact us first to seek an informal resolution. We are committed to working with clients to address issues fairly.

10.2 Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable local laws, without regard to conflict of law principles.

10.3 Jurisdiction

Any legal action or proceeding relating to these terms shall be brought in the courts of appropriate jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

12. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect.