Terms and Conditions

These Terms and Conditions constitute a legal agreement between you and Crestiva. By accessing our website, engaging our services, or otherwise interacting with our business, you acknowledge that you have read, understood, and agree to be bound by these terms.

These terms establish your rights and responsibilities as well as our obligations to you. Please review them carefully. If you do not agree to these terms, you should not use our website or services.

Last updated: November 22, 2025

1. Agreement and Acceptance

1.1 Binding Agreement

By using our website or services, you enter into a legally binding agreement with Crestiva. These terms apply to all visitors, users, and clients of our services.

1.2 Age Requirement

You must be at least 18 years of age to use our services. By agreeing to these terms, you represent that you meet this age requirement and have the legal capacity to enter into binding contracts.

1.3 Authority

If you are accepting these terms on behalf of a business entity, you represent that you have the authority to bind that entity to these terms.

1.4 Modifications

We reserve the right to modify these terms at any time. Changes become effective upon posting. Continued use of our services after changes indicates acceptance of the modified terms.

2. User Obligations and Responsibilities

As a user of our services, you agree to the following obligations:

2.1 Accurate Information

You must provide truthful, accurate, and complete information when using our services. Providing false information may result in termination of services.

2.2 Property Access

When engaging our cleaning services, you are responsible for ensuring appropriate and safe access to the property, including providing necessary keys, codes, or other access arrangements.

2.3 Property Condition

You must disclose any hazardous conditions, special circumstances, or unusual situations at the property that may affect service delivery or team safety.

2.4 Communication

You agree to maintain open and timely communication regarding service schedules, changes, or concerns.

2.5 Compliance with Laws

You agree to use our services in compliance with all applicable local, state, and federal laws and regulations.

3. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Using our services for any unlawful purpose or in violation of these terms
• Attempting to interfere with, compromise, or disrupt our services or website
• Impersonating any person or entity or falsely representing your affiliation
• Engaging in harassment, abuse, or threatening behavior toward our team members
• Attempting to reverse engineer, decompile, or extract source code from our website
• Collecting or harvesting data from our website through automated means
• Using our services in a manner that infringes on intellectual property rights

4. Service-Specific Terms

4.1 Service Scope

The specific scope of cleaning services will be defined in individual service agreements. These general terms apply alongside any specific service agreements.

4.2 Service Standards

We commit to providing services that meet professional industry standards. Specific quality expectations and protocols may be outlined in service agreements.

4.3 Service Modifications

We reserve the right to modify service offerings, procedures, or standards with reasonable notice to affected clients.

4.4 Third-Party Properties

When services are provided at third-party properties, you represent that you have authority to grant us access and engage our services at those locations.

5. Payment and Financial Terms

5.1 Payment Obligations

You agree to pay all fees for services rendered according to the pricing and payment terms specified in your service agreement or invoice.

5.2 Pricing Accuracy

While we strive for pricing accuracy, errors may occur. We reserve the right to correct pricing errors and will notify you of any corrections that affect your service.

5.3 Taxes

All fees are exclusive of applicable taxes unless otherwise stated. You are responsible for all applicable taxes, duties, and assessments.

5.4 Late Payment

Failure to make timely payments may result in service suspension, additional fees, and potential collection actions as permitted by law.

5.5 Refund Policy

Refund requests will be evaluated on a case-by-case basis in accordance with the circumstances and our service agreement terms.

6. Disclaimers, Warranties, and Liability

6.1 Service Warranty

We strive to provide high-quality services and will work to address any legitimate concerns about service quality when brought to our attention in a timely manner.

6.2 Disclaimer of Warranties

Our services are provided on an "as is" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

6.3 Limitation of Liability

To the maximum extent permitted by law, Crestiva shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

6.4 Liability Cap

In no event shall our total liability exceed the amount paid by you for the specific service giving rise to the claim.

6.5 Property Damage

We maintain appropriate insurance coverage. Any claims for property damage must be reported promptly according to procedures outlined in service agreements.

7. Indemnification

You agree to indemnify, defend, and hold harmless Crestiva, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

Your use of our services or website
Your violation of these Terms and Conditions
Your violation of any third-party rights, including intellectual property or privacy rights
Any false, inaccurate, or misleading information you provide
Your negligence or willful misconduct

8. Dispute Resolution and Governing Law

8.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us to attempt to resolve the issue informally. Most concerns can be resolved through direct communication.

8.2 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without giving effect to any principles of conflicts of law.

8.3 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or relating to these terms shall be instituted in a court of competent jurisdiction.

8.4 Waiver of Class Action

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By accepting these terms, you also consent to our Privacy Policy and our use of cookies as described in our Cookie Policy.

View Privacy Policy → View Cookie Policy →

10. Termination

10.1 Termination by You

You may discontinue use of our services at any time in accordance with the terms of your service agreement, subject to any applicable cancellation policies.

10.2 Termination by Us

We reserve the right to suspend or terminate your access to our services if you violate these terms or engage in conduct that we determine, in our sole discretion, to be inappropriate or harmful.

10.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall survive, including liability limitations, indemnification, and dispute resolution terms.

11. General Provisions

11.1 Entire Agreement

These Terms and Conditions, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Crestiva regarding our services.

11.2 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

11.3 Waiver

Our failure to enforce any right or provision of these terms shall not be deemed a waiver of such right or provision.

11.4 Assignment

You may not assign or transfer these terms or your rights under them without our prior written consent. We may assign our rights and obligations under these terms without restriction.

11.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control.

11.6 Notices

Any notices or communications shall be in writing and deemed delivered when sent to the contact information you provided or that we have on file.